COVID-19 Guidance

Jack Ma Foundation Handbook of COVID-19 Prevention and Treatment

Combating Convid-19 experience sharing for global battlefront to against epidemic spread:

China Jack Ma Foundation has invited many front-line clinicians involved in the treatment of New Coronavirus. It took a week to write a treatment and nursing manual for hospitals, doctors and nurses, and it is online today.

Handbook of COVID-19 Prevention and Treatment:

Handbook English version:

Remote Access Tools

The LogMeIn Emergency Remote Work Kit

includes access to GoToMeeting (video conferencing from mobile, desktop, or web), GoToWebinar (presentations for large attendee volumes), GoToConnect (remote desktop access), and RescueAssist (remote web-based support for end users, unattended computers, etc).The LogMeIn solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on their system. They are offering this service entirely free for healthcare providers, nonprofits, K-12 schools & municipalities for up to 3 months, no strings attached (can cancel immediately after the 3 month period).


Blitzz offers real-time video streaming with collaborative drawing and annotation tools through a mobile interface in order to connect people remotely.

Live video calls minimize ambiguity and convey specifics, so that challenges can be handled remotely and quickly while improving safety. This can be effective as a tool to bridge the digital divide in COVID-19 by helping those with lower digital skills literacy to be able to connect online can enable access to life-saving information and health care professionals and connecting seniors who may be experiencing heightened social isolation. Users can access the technology via text message.

Xaqt COVID-19 Call Center Automation

Xaqt’s Crisis Response team offers a set of AI based tools and bots that can automate and scale communications across any digital touchpoint. Starting with the call center, Xaqt’s Coronavirus IVR-as-a-Service automates more common questions from callers, thus freeing-up agents and teams to handle more urgent needs.

NICE inContact is offering their CX@home cloud contact center platform

for free for up to 45 days, with a nominal one-time activation fee (any business eligible). Can cancel anytime. Call Center Bundle includes minimum 25 seats, no maximum: ACD/IVR, audio recording, integrated softphone for B-leg (agent), call forwarding for A-leg (customer), 5GB active storage and 3 voice ports per agent, free unlimited voice ports for 211/311/similar emergency service providers.

Security and Incident Response

Fortinet: VPN solution is free to ensure remote workers have fast and secure network access

Fress security consultations by Virtual CISOs.

PPE Resources – Voluntary

Project N95:

Focused on delivering medical equipment into the hands of healthcare providers as quickly as possible by serving as the nation’s clearinghouse for hospitals/healthcare requests and suppliers who are able to provide medical equipment. They  are working with governments and hospitals/healthcare networks to determine where demand is and where it is most urgent.


“Formlabs is dedicated to helping the medical community address the COVID-19 epidemic and associated supply chain shortages with 3D printing technology. We have many customers in the healthcare space already using Formlabs’ products to test applications for COVID-19 related projects, and recently launched the Formlabs Support Network for COVID-19 Response. This is an initiative to match healthcare organizations and providers with Formlabs customers who are willing to use their printers and volunteer their time to help address critical supply chain shortages and other healthcare needs. We are working closely with health systems, government agencies, and our network of over 1,500 volunteers to help design, prototype, and produce parts to be tested and potentially adopted by clinicians”

Syracuse University schools and colleges are collaborating to print face shields

Protect health-care workers responding to community needs..

Medical Supplies Volunteer – Masks