Access Tools
The LogMeIn Emergency Remote Work Kit
Includes access to GoToMeeting (video conferencing from mobile, desktop, or web), GoToWebinar (presentations for large attendee volumes), GoToConnect (remote desktop access), and RescueAssist (remote web-based support for end users, unattended computers, etc). The LogMeIn solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on their system.
They are offering this service entirely free for healthcare providers, nonprofits, K-12 schools & municipalities for up to 3 months, no strings attached (can cancel immediately after the 3 month period).
Security Tools
Security Tips for Remote Workers
National Cyber Security Alliance
Communication
Citibot Offers SMS Push Notifications FREE for 60 days
City staff can provide two-way SMS notifications (i.e. text messages) to residents to keep them informed with the most up-to-date information. This is especially helpful for low-income residents who rely on mobile devices for communication. Citibot has pledged to offer this service for free for 60 days
Zencity Helps Craft the Right Messages
Zencity’s platform monitors and aggregates online discourse in real-time. The platform provides insight on what people are saying on specific topics from a range of social and local media channels. This allows city leaders to quickly respond to residents’ real concerns around COVID-19 without guessing about what is important to them. Geolocation data pinpoints discourse according to specific neighborhoods, so that localized resources and outreach can be targeted and efficiently allocated.
Xaqt COVID-19 Call Center Automation
Xaqt’s Crisis Response team offers a set of AI based tools and bots that can automate and scale communications across any digital touchpoint. Starting with the call center, Xaqt’s Coronavirus IVR-as-a-Service automates more common questions from callers, thus freeing-up agents and teams to handle more urgent needs.
